This policy explains how Kobelco collects and uses business contact information submitted through kobelcoequipment.com when you request excavator quotes, parts support or case-study packs.
When you use the inquiry form we typically receive your name, business email, phone number, company name and free-text project context. That context may include operating weight targets, digging depth, bucket capacity, haul-road kilometers, Tier 4 Final requirements and preferred delivery month. Server logs may also record IP address, browser type and pages visited for security and performance monitoring.
We use submitted details to respond to equipment and parts requests, route inquiries to the nearest regional hub, prepare indicative configurations and improve service interval guidance. We may share necessary fields with authorized dealers or field service engineers assigned to your geography. We do not sell personal data to unrelated advertisers.
Processing is based on legitimate interest in responding to B2B inquiries and, where required, on consent you provide via the form checkbox. Inquiry records are retained for as long as needed to complete the commercial discussion and meet accounting or warranty documentation duties, after which they are deleted or anonymized according to internal retention schedules.
Kobelco serves contractors in multiple regions. Your inquiry may be processed in the United States or another country where a parts hub or engineering desk operates. Where cross-border transfer rules apply, we use contractual safeguards consistent with our corporate data-protection standards.
You may request access, correction or deletion of personal data associated with an inquiry by emailing [email protected]. Marketing newsletter subscriptions, if any, can be ended via the unsubscribe link in those messages. Essential transactional messages about an active quote or service dispatch are not marketing mail.
We apply administrative and technical controls appropriate to B2B inquiry data, including access limits for sales and service staff. No website transmission is perfectly secure; please avoid sending payment card numbers or government ID documents through the general inquiry form.
We may update this policy as products, hosting or legal requirements change. The revised version will be posted on this page with an updated effective date. Continued use of the inquiry tools after posting constitutes acknowledgment of the updated policy for new submissions.
Privacy questions: [email protected]. Postal correspondence may be directed to Kobelco HQ Plant, 1840 Heavy Equipment Drive, Akron, OH 44310, USA, Attention: Privacy Office.